Privacy Policy

In this privacy policy we, Uncovered Intelligence UAB (“Owner of the Platform”), explain how we treat personal information received about you when you use our services via the Online Platform (“Platform”). On the Platform, we provide our clients with the highest quality Competitive and Market Intelligence (“Services“).

We are established and based in Lithuania. As such, this policy complies with European Union (“EU”) and Lithuanian data protection law. If you are resident outside the EU, then we cannot confirm that our collection and treatment of personal data is compliant with your local data protection/privacy laws.

1. How we use your personal data?

In this section you will find the information below:

• the purposes for which we process your data; we process data within the platform for Competitive and Market Intelligence. The three phases of Competitive Intelligence can be defined as: research, analysis, and distribution. Our platform and team requires specific data provided from your business in order to successfully carry out these three stages of Competitive and Market Intelligence work.

• how we use your personal data; we use personal data for Competitive and Market Intelligence. For example, when stating your competitors, we use this for research and analysing your competitors and broader market. Comments, insights, and other content added from teammates, is also used to enhance the insights from the platform and team. For example, stating how you differentiate compared to competitors.

• the categories of data we process; Business Data: Information related to your business operations, market presence, and competitive landscape. Personal Data: Identifiable information such as names, job titles, contact details, and any other personal information provided during interactions with our platform.

• the legal basis for processing; When in a trial or paid subscription of the Platform, you have provided consent for us to process your data for specific purposes. Processing is necessary for our legitimate business interests in conducting Competitive and Market Intelligence, provided these interests do not override your rights and freedoms. Processing is required to fulfill the terms of our service agreement with you.

• the data retention period: We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. The specific retention period will depend on the nature of the data and the purposes for which it is processed. Once the data is no longer needed, we will securely delete or anonymize it.

Cookies are small textual files containing identifier that is sent by a web server to your web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use:

• necessary cookies – these cookies help to make Platform usable by enabling basic functions like page navigation and access to secure areas of the Platform. The Platform cannot function properly without these cookies;

• statistic cookies – these cookies allow us to monitor and analyse visits from a variety of traffic sources, this helps us to improve the overall Platform’s performance. This type of cookie also provides data on the most and least visited pages as well as the visitor’s navigation path around the Platform. The entirety of data collected by statistic cookies is aggregated and therefore completely anonymous. If these cookies are disabled, we can no longer follow your visits;

• marketing cookies - allow for retargeting core target customers with relevant messaging.

Please note that our social networking accounts are governed by the cookies policy of the respective social media network.

You can manage your preferences and opt out of our cookies on our Platform.

Who receives your information?

• Persons related to the provision of Services to the Platform: (i) providers of telecommunications; (ii) providers of IT, hosting, cloud computing services; (iii) providers of direct marketing services.

• Authorities and officials such as regulators, supervisory authorities, law enforcement agencies, bailiffs, notaries, courts, out-of-court dispute resolution bodies, when it is required by law.

Except as provided in this privacy policy, we do not provide your personal data to any other third parties.

The list of recipients or categories of recipients set out in this privacy policy is subject to change, so if you wish to be informed of changes in the recipients of your personal data, please notify us by sending an e-mail to the e-mail address set out in this privacy policy, stating "I wish to be informed of a change in the recipients of my personal data, name".

Links to third-party websites 

We may provide hyperlinks to third-party websites as a convenience to you. We do not control third-party websites and are not responsible for the contents of any linked-to, third-party websites or any hyperlink in a linked-to website. We are not responsible for the privacy practices or the content of third-party websites.

2. To what countries do we transfer your personal data?

Sometimes we may have to transfer your personal data to other countries that may offer lower levels of data protection. In such cases we would do all that is within our control to ensure the security of the data we transfer.

Where the Data Controller transfers your personal data to countries outside the EU we ensure that any of the following safeguards is implemented: (i) The ICO and European Commission has adopted adequacy decisions for specific country; (ii) a contract is signed with the data recipient based on the standard contractual clauses adopted by the European Commission; (iii) respect of data transmission by a group of undertakings, binding corporate rules are applied; (iv) Authorization is obtained from the Data Protection Inspectorate.

The following service providers are established outside the European Economic Area, which may result in your data being transferred outside the European Economic Area: OpenAI.

Please contact us via e-mail at hello@uncovered.so if you want further information on the mechanism used by us when transferring your personal data out of the EU.

Marketing messagess

In case you consent, we will send you marketing messages via email. Also, if you are our customer and have not objected to the Owner of the Platform direct marketing messages, we will send you messages about services similar to those purchased by or provided to you by e-mail on the basis of our legitimate interest.

You may opt-out of receiving marketing messages at any time. You may do so by: (i) choosing the relevant link in any of our marketing messages; (ii) contacting us via e-mail at hello@uncovered.so.

Upon you having fulfilled any of the provided actions we will update your profile to ensure that you will not receive our marketing messages in the future.

Children

The Platform is not directed and not intended to be used by children who can use our Platform only with a consent which is given or authorised by the holder of parental responsibility over the child. If you are aware that we have collected personal information from a child who needs consent given or authorises by the holder of parental responsibility over the child. let us know by contacting us and we will delete that information.

Your rights

In this section, we have summarised the rights that you have under data protection laws. Some of the rights are complex thus we only provide the main aspects of such rights. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your other principal rights under data protection law are the following: (i) the right to access data; (ii) the right to rectification (note that you may exercise most of this right by logging to your account; (iii) the right to erasure of your personal data; (iv) the right to restrict processing of your personal data; (v) the right to object to processing of your personal data; (vi) the right to data portability; (vii) the right to complain to a supervisory authority; and (viii) the right to withdraw consent.

The right to access data. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

The right to rectification. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data. Those circumstances include when: (i) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (ii) you withdraw consent to consent-based processing and there are no other legal basis to process data; (iii) you object to the processing under certain rules of applicable data protection laws; (iv) the processing is for direct marketing purposes; or (v) the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. Such exclusions include when processing is necessary: (i) for exercising the right of freedom of expression and information; (ii) for compliance with our legal obligation; or (iii) for the establishment, exercise, or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are when: (i) you contest the accuracy of the personal data; (ii) processing is unlawful but you oppose erasure; (iii) we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise, or defence of legal claims; and (iv) you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data, however we will only further process such data in any other way: (i) with your consent; (ii) for the establishment, exercise, or defence of legal claims; (iii) for the protection of the rights of another person; or (iv) for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest, or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

The right to data portability. To the extent that the legal basis for our processing of your personal data is: (i) consent; or (ii) performance of a contract or steps to be taken at your request prior to entering into a contract, necessary to enter into such, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. Our data processing is supervised by State Data Protection Inspectorate of the Republic of Lithuania, registered office at L. Sapiegos St. 17, LT-10312, https://vdai.lrv.lt/.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of the rights indicated herein by contacting us at hello@uncovered.so.

Updating your data

Please let us know if the personal information that we hold about you needs to be corrected or updated. You are responsible for maintaining the confidentiality of the data you provide to us and for ensuring that the data you provide to us is accurate, correct, and complete. If the data you provide changes, you must inform us immediately by e-mail. In no circumstances we will be liable for any damage caused to you because of providing incorrect or incomplete personal data or failing to inform us of a change in the personal data you have provided.

2. Changes to our Privacy Policy

We may amend this privacy policy at any time, in case of material changes, we may inform you about such via email. This privacy policy was last updated in 24.05.2024.

Contact Information

We will use all reasonable efforts to answer any questions or resolve any concerns regarding your privacy promptly. All comments, queries and requests relating to our use of your personal information are welcomed.

If you wish to contact us, you can do so in the following ways:

By post: Vilnius, Gynėjų g. 4-333, LT-01109, Lithuania

By email: hello@uncovered.so